Cancellation & Refunds

Last updated: April 21, 2026

Important Distinction: This policy applies ONLY to your ProfilePay Pro software subscription. ProfilePay is a routing utility and cannot process, reverse, or refund the actual UPI payments made between your clients and your bank account.

1. Prepaid Subscriptions (No Autopay)

ProfilePay operates on a strict prepaid model. We do not store your credit card information for automatic recurring billing (e-mandates). When you upgrade to a premium tier, you are paying for a fixed duration (e.g., 1 Month or 1 Year) in advance.

2. Cancellations & Expiration

Because our plans are prepaid and do not auto-renew, there is no need to manually "cancel" your subscription to avoid future charges. If you choose not to extend your Pro plan, your premium features will naturally remain active until the end of your current paid billing cycle. Once the cycle expires, your account will automatically and safely downgrade to the Free Starter tier.

3. Refund Policy (All Sales Final)

Because we offer a fully functional Free tier (and applicable trial periods) that allows you to comprehensively evaluate our platform and its features before making a purchase, all payments for ProfilePay Pro subscriptions are final and strictly non-refundable.

We do not offer partial refunds, prorated refunds for unused time, or refunds for accidental upgrades. Please ensure the Pro features meet your requirements before completing your secure payment.

4. Exceptional Circumstances

The only exception to our strict no-refund policy is in the event of a proven technical billing error on our end (e.g., your card was charged twice for a single transaction due to a network timeout). If you believe you have been incorrectly billed due to a system error, please contact our billing team immediately at support@profilepay.in with your Razorpay Order ID.